How to Access Customer Service for Each Lottery Operator in Nigeria

Last updated: May 2026

Nigerian lottery operators all have customer service channels, but finding the right number or contact method for a specific operator is not always straightforward. This guide lists the main customer service contacts for each major operator and explains what you can and cannot resolve through each channel.

Golden Chance Lotto

Golden Chance Lotto is operated by Winners International Ltd. Their customer service handles queries about results verification, prize claims, account issues, and agent-related complaints.

• Customer Care Numbers: 07076451918 and 07001340020
• Website: goldenchancelotto.com
• Support Hours: Monday to Saturday during business hours

For prize claims above a certain threshold, you will need to visit a Golden Chance office in person. The customer care line can direct you to the nearest office for your state.

Premier Lotto (Baba Ijebu)

Premier Lotto Limited operates the entire Baba Ijebu brand across Nigeria. Their customer service covers all Baba Ijebu game variants including Metro, Mega, Jackpot, Gold, Bonanza, and others.

• Customer Care: Contact through their official website at premierlotto.com.ng
• Social Media: Premier Lotto maintains active profiles on Facebook and Twitter/X where customer complaints are often acknowledged and escalated
• Email: Available through the contact section on their official website

Lotto Nigeria

Lotto Nigeria offers customer support through their official website and retail agent network. For result queries and ticket verification, contact them through the support form on their official website or through their social media channels.

Western Lotto

Western Lotto operates across several states and has customer service available through their official platform. Check their website for current contact details, as phone numbers and support hours are subject to change.

Green Lotto

Green Lotto provides customer support through their app and website. If you have an account with them, the most efficient route is through the in-app support chat or their registered email address listed in the app’s help section.

NLRC (National Lottery Regulatory Commission)

The NLRC is the government body that regulates all licensed lottery operators in Nigeria. If you cannot resolve a complaint with an operator directly, the NLRC is your next escalation point.

• Website: nlrc.gov.ng
• Location: Abuja (national headquarters)
• Function: Licensing, consumer protection, dispute resolution between players and operators

The NLRC has legal authority to investigate complaints against licensed operators and impose sanctions. Filing a formal complaint with NLRC is the most effective step you can take if an operator fails to pay legitimate winnings or ignores your complaint.

What Customer Service Can Help You With

• Verifying whether a result you saw online or at an agent is correct
• Confirming your account balance or transaction history
• Understanding which office to visit for a large prize claim
• Reporting a problem with your USSD service or online account
• Getting information about an agent’s authorisation status

What Customer Service Cannot Do for You

• Tell you which numbers will win in upcoming draws
• Override the result of a completed draw
• Process a prize claim without your physical winning ticket
• Accept a verbal or photographed ticket as a substitute for the original

Tips for Effective Customer Service Calls

Before contacting any operator’s customer service, have the following information ready:

• Your full name as registered on the account
• Your phone number or account number
• The date, game type, and draw time of the relevant transaction
• Your ticket number or transaction reference if available
• A clear, specific description of the issue

The more specific and organised your query, the faster the agent can help you. Vague complaints like “I think I won but nothing happened” are harder to resolve than “I placed a Perm 2 bet on game X at 12:30 on [date], my ticket number is [X], the draw showed [numbers], but my account has not been credited.”

Frequently Asked Questions

What if the customer care line does not answer?

Try again during standard business hours. If you consistently cannot reach an operator by phone, try their social media channels or email. Document your attempts, including dates and times, as this will support any future formal complaint.

Can I resolve a prize dispute over the phone?

Minor disputes can sometimes be resolved by phone. Larger prize claims and formal complaints typically require in-person visits to operator offices or written communication for a formal paper trail.